Remedy — Voicemail & Missed-Call Dashboard

2026-02-04 → 2026-05-05 · 334 non-answered inbound + 46 outbound non-answered · times shown in America/Chicago

Headline numbers

Total non-answered
380
Voicemails
123
Pure missed (no VM)
178
Inbound answered
1,078
Days covered
90
Avg non-answered/day
4.22

Daily call volume by bucket

When are missed calls happening?

After-hours classification (envelope derived from when answered calls happen)

Of 334 missed inbound calls, 38.0% landed outside the empirical business-hours envelope. (Envelope threshold: ≥4 answered calls in a (weekday, hour) cell.)

After-hours behavior — what do callers actually do?

After-hours volume: 127 unanswered inbound calls. 74 (58%) hung up without leaving any message — that's the easiest AI-receptionist win. Only 47 (37%) left a voicemail.

Day-of-week miss-rate (Saturday/Sunday closed; Friday worst weekday)

Answered calls — exploratory vs transactional

Repeat callers (≥2 attempts in 90 days, never reached us)

NumberContactAttemptsVoicemailsFirstLast
+16123690175Christine Likens622026-02-27 13:462026-04-13 06:55
+19522548417Adam Toure542026-03-06 13:372026-03-15 11:40
+16122057106Charli George412026-04-21 17:072026-04-27 08:26
+16124378726(612) 437-8726412026-03-05 09:152026-03-05 09:32
+12185906104Shelly Ruuska312026-03-12 15:392026-03-27 16:33
+17637420420nan332026-03-12 14:002026-03-12 14:09
+17633703146Tracey Garrido Rausch302026-02-27 15:352026-03-06 13:04
+16512260009Steph Crock322026-02-09 16:342026-04-05 21:12
+16129642641nan302026-04-03 17:462026-04-03 18:00
+16125325473Shelley Provo322026-03-09 17:542026-03-12 08:29
+19524541730nan312026-04-06 08:002026-04-06 09:11
+16122908088Rhonda Martinson312026-03-05 15:482026-03-27 15:01
+17273147633(727) 314-7633212026-03-06 16:172026-04-07 15:44
+17632442149nan202026-04-06 14:022026-04-06 14:44
+17632451725Michelle Vaith212026-03-26 12:412026-03-26 16:20
+14156277456Rena Sugarbaker202026-02-17 10:322026-02-17 10:32
+17634431083Sheila Lesnau202026-03-25 08:502026-04-16 07:20
+13464565345nan202026-03-05 14:472026-03-05 14:47
+17637738888Kathy Le212026-03-06 15:492026-03-06 15:50
+17639135397Laurie Ross212026-02-25 13:222026-03-06 13:50
+17868226996nan202026-02-19 09:472026-02-19 09:47
+16123273837Shelly Mellem202026-03-06 11:112026-03-13 14:55
+18019998216nan222026-03-26 12:342026-03-27 16:05
+18139371356nan212026-04-08 19:242026-04-27 19:10
+18179628858Stephen Sahagian212026-04-15 10:342026-04-15 10:37

Voicemail duration distribution

What callers are talking about (extracted by GPT-5)

Service / product mentions in voicemails

Generated from data/podium.sqlite + reports/per_call_analyses.jsonl. Re-run with python -m podium_extractor dashboard.